Practical guidance for planning your gift. Final details are always confirmed in your order conversation.
Start with a product or the custom gift builder, then share the occasion, colours and personal details you would like included. Craftelo confirms what is possible before work begins.
Production time varies with the design, quantity and available materials. Share your required date when enquiring so Craftelo can confirm a realistic timeline.
You can ask, but availability is not guaranteed. Simpler designs may offer more flexibility; Craftelo will confirm what can be completed responsibly.
Payment terms are confirmed directly with you before production begins. This website does not collect payments.
Because personalized work is made for one customer, cancellation terms may change once materials are prepared or crafting has begun. Confirm the current policy before approving your order.
Colour and material availability can vary. Craftelo will discuss the closest suitable choice and seek your agreement when a requested option is unavailable.
Send clear photographs and final wording through the agreed WhatsApp conversation. Ask Craftelo to confirm the layout and message details before production.
Delivery method and charges depend on the destination and order. They are confirmed separately and are not included in the starting product estimates shown here.
Keep it dry, handle delicate shapes gently and store it away from crushing, heat and direct sunlight. Product-specific guidance can be confirmed when ordering.
WhatsApp is the primary ordering channel. Send your product or gift-builder summary to +94 74 290 0725.
