Estimates and confirmation
Prices shown on this site are starting estimates. Craftelo confirms the design, materials, final price, payment terms and delivery charge with you before production begins.
Ordering policies, in plain language.
These notes explain the general process. Your WhatsApp confirmation records the final details for your specific order.
Personalized work
Check names, dates, photographs and message wording carefully before approval. Changes may be limited once materials are prepared or crafting has begun.
Timing and urgent requests
Production time depends on the design, quantity and material availability. Share your required date early. An urgent request is accepted only when Craftelo confirms it can be completed responsibly.
Cancellations
Because personalized work is made for one customer, cancellation terms can change after materials are prepared or work begins. Confirm the terms that apply to your order before approval.
Handmade character
Small variations in shape, placement and colour are a natural part of work made by hand. Any material substitution or meaningful design change is discussed with you first.
Delivery and care
Delivery method, area coverage and charges are confirmed per order. Keep delicate handmade pieces dry, away from crushing, heat and prolonged direct sunlight.
Need to confirm something before ordering?
Craftelo will clarify timing, availability and the final estimate before work begins.
Contact Craftelo